Privacy Policy

On this page▾

Intro & scope

This Privacy Policy explains how VOLT (the “Service”), a digital productivity and collaboration platform operated by Prodem Group Ltd. - Prodem W.L.L (“VOLT”, “we”, “us”, or “our”), collects, uses, shares, and safeguards personal information when you visit our websites, create an account, use our applications, or otherwise interact with us. This Policy applies to all versions of VOLT, including web and mobile applications, and to related services such as customer support, billing, and communications. By using VOLT, you agree to the practices described in this Policy.

Data categories

We process the following categories of personal information:

  • Account and Profile Data: name, display name, photo/avatar, role, workspace/team affiliation, email, password hash, authentication tokens.
  • Contact Details: email address, phone number (if provided), billing address, organization name, and seat assignments.
  • Payment and Subscription Data: subscription plan, renewal dates, payment method metadata (processed by our payment processor), transaction history, invoices, tax details.
  • Product Content and Activity: projects, tasks, comments, files, links, mentions, sharing settings, role assignments, and usage of features (e.g., task creation, comments posted).
  • Device and Technical Data: IP address, device identifiers, browser type, operating system, language, referring URLs, pages viewed, and timestamps.
  • Support and Communications: messages sent to support, feedback, survey responses, and issue diagnostics.
  • Marketing Preferences: email subscription status, in-product notifications, and cookie consent choices.

Sources

We collect personal information from the following sources:

  • Directly from You: when you create an account, configure your profile, submit forms, or contact support.
  • Automatically: through cookies and similar technologies when you use VOLT.
  • Third Parties: from your organization admin, authentication providers (e.g., SSO), payment processors, and integration partners you connect to VOLT.

Lawful bases

Where required (e.g., under the GDPR), we rely on the following legal bases for processing:

  • Contract: to provide, maintain, and improve the Service; to process payments; to provide customer support; and to fulfill our agreements with you or your organization.
  • Legitimate interests: to secure our Service; prevent fraud and abuse; understand and improve product usage; and communicate service-related updates. We balance these interests against your rights and expectations.
  • Consent: for optional analytics, marketing communications, and certain cookies. You can withdraw consent at any time.
  • Legal obligations: to comply with tax, accounting, and other regulatory requirements, and to respond to lawful requests from authorities.

Cookies & tracking tech

We use cookies, local storage, and similar technologies to operate VOLT, remember your preferences, secure your session, and analyze usage. Some cookies are essential and cannot be disabled, while optional analytics and marketing cookies are used only with your consent where required. You can manage preferences in your browser settings or, where available, in our in-product cookie settings.

We may also use pixels and SDKs in our apps to measure engagement and campaign effectiveness. Blocking cookies may cause some features to function improperly.

Third-party processors

We share personal information with service providers that process data on our behalf, strictly under contract, for purposes such as cloud hosting, analytics, customer support, email delivery, and payment processing. We require these providers to implement appropriate security and confidentiality measures and to process data only as instructed by VOLT.

Examples of typical processors include cloud infrastructure, database backup, payment processing, crash reporting, and customer support platforms. We do not sell personal information. We may disclose information to authorities when legally required or to protect the rights, property, or safety of VOLT, our users, or others.

Retention

We retain personal information for as long as needed to provide the Service, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary by data category and account state. When your account is deleted, we will delete or anonymize personal information within a reasonable timeframe, subject to backups and legal requirements. Aggregated, de-identified data may be retained for analytics and product improvement.

International transfers

We may transfer personal information to countries other than your own, including to the United States. Where required, we use appropriate safeguards for international transfers, such as European Commission Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum. We also assess the legal environment of the destination and implement additional measures as necessary.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

  • Encryption in transit
  • Access controls
  • Least-privilege permissions
  • Monitoring
  • Secure software development practices

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us of any suspected compromise.

Your rights (GDPR/CCPA)

Depending on your location, you may have rights such as: access, rectification, deletion, restriction, portability, objection to processing, and withdrawal of consent. California residents may have additional rights, including to opt out of certain sharing and to limit the use of sensitive personal information. We do not sell personal information.

To exercise your rights, contact us using the details below. We may need to verify your identity and, where applicable, confirm authority if you are making a request on behalf of someone else. We will respond within the timeframes required by applicable law.

Children’s data

VOLT is not directed to children and we do not knowingly collect personal information from individuals under the age of 16 (or as defined by local law). If we learn that a child has provided personal information, we will take reasonable steps to delete it. If you believe a child has provided personal information to us, please contact us.

Changes to policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated Policy on this page and update the “Last Updated” date. If changes are material, we may provide additional notice (e.g., in-product notification or email).

Contact & DPO

If you have questions about this Policy, our data practices, or wish to exercise your rights, please contact us at:

Request My Data

Submit an access or deletion request via email.

→

Data Protection Officer (DPO)

VOLT
Email: support@voltsapp.com
Our Data Protection Officer can be reached at the above contact details.